Booking & Appointments
How do I book an appointment?
Most treatments can be booked online via our booking system.
Each treatment listing includes detailed information about what the treatment involves. Please ensure you read the individual treatment description carefully before booking to confirm suitability.
Some services — including SKN Memberships and structured programmes — must be arranged directly with the clinic.
Do I need a consultation before every appointment?
No. A separate consultation is not required for every appointment.
Consultation requirements vary depending on the treatment. Please refer to the individual treatment you are interested in, as some treatments include consultation within the appointment, while others may require a separate consultation beforehand.
If you are unsure what to book, please contact the clinic before scheduling.
Can I book multiple treatments in one session?
Some treatments can be combined, while others cannot.
Treatment combinations are determined by skin safety, recovery time, and clinical judgement.
If you are unsure, please contact the clinic before booking.
Payments & Pricing
How do I pay?
A £50 deposit is required at the time of booking to secure your appointment.
The remaining balance is paid on the day of your appointment.
We accept card payments and Klarna, where eligible.
Are deposits required?
Yes. All treatments require a £50 deposit.
Deposits are deducted from the total cost of your treatment and are non-refundable.
Cancellations, Late Arrivals & Missed Appointments
What is your cancellation policy?
We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.
Appointments cancelled with less than 48 hours’ notice will result in loss of deposit.
Deposits are non-refundable.
What happens if I arrive late?
Late arrival may result in:
• reduced treatment time, or
• appointment cancellation
In these cases, the deposit remains non-refundable.
What happens if I miss my appointment?
Missed appointments will result in loss of deposit.
Treatments & Results
How do I know which treatment is right for me?
You do not need to know in advance.
Each treatment description provides guidance on suitability. If you are unsure, please contact the clinic and we will advise you.
All treatments are selected and adjusted based on professional skin assessment.
Are results guaranteed?
No treatment can guarantee specific results.
Skin responds differently depending on lifestyle, health, consistency, and aftercare. We focus on realistic, professional outcomes rather than exaggerated claims.
Are treatments painful?
Most treatments involve some level of sensation, which varies depending on the procedure and individual sensitivity.
We prioritise comfort, safety, and clear communication throughout treatment.
SKN Memberships
How do SKN Memberships work?
SKN Memberships are structured skin programmes designed to support your skin over time.
They are not booked online and must be arranged directly with the clinic following a short discussion to confirm suitability and payment arrangements.
Is there a minimum commitment?
Yes. All SKN Memberships require a minimum 3-month commitment.
This allows your skin the time it needs to respond, stabilise, and improve.
What treatments are included in my membership?
Treatments are selected based on your skin’s needs at the time of each appointment.
Memberships do not guarantee access to specific treatments. Treatment plans may evolve as your skin changes.
Are injectables included in memberships?
• SKN 1 & SKN 2: Injectables are not included
• SKN 3: Injectable skin rejuvenation may be included where clinically appropriate
Some advanced injectables are excluded unless agreed separately.
Can I upgrade my membership?
Yes. Membership upgrades can be discussed at any time, subject to suitability and availability.
Safety & Aftercare
Is aftercare important?
Yes. Aftercare is essential to protect your skin and achieve the best results.
Aftercare guidance is provided after each treatment and must be followed.
What if my skin reacts after treatment?
Some redness, sensitivity, or mild reactions can be normal depending on the treatment.
If you have concerns following treatment, please contact the clinic for advice.
General Policies
Do you reserve the right to refuse treatment?
Yes. Skin & Smile reserves the right to refuse or postpone treatment if it is not clinically appropriate or safe to proceed.