Privacy Policy {Last updated: 26/01/2026}
Skin & Smile (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, book treatments, or receive services from us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Business name: Skin & Smile
Email: info@sknandsmile.com
Phone: 07840 560 827
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.
What Information We Collect
We may collect and process the following information:
Personal Information
• Full name
• Date of birth
• Address
• Email address
• Phone number
Booking & Payment Information
• Appointment details
• Deposit and payment status
• Klarna usage (where applicable)
Payment details are processed securely by third-party providers. We do not store card details.
Health & Treatment Information
As a skin and aesthetics clinic, we may collect special category data, including:
• Medical history and declarations
• Skin concerns and treatment suitability
• Consultation notes
• Treatment records
• Consent forms
• Clinical photographs
• Before-and-after images (with consent)
This information is collected strictly for clinical, safety, insurance, and legal purposes
How We Use Your Information
We use your information to:
• Manage bookings and appointments
• Provide safe, appropriate, and personalised treatments
• Maintain accurate medical and treatment records
• Communicate with you regarding appointments and aftercare
• Process deposits and payments
• Meet legal, regulatory, insurance, and professional obligations
• Improve our services and client experience
We only use your data where a lawful basis exists.
Lawful Basis for Processing
We process your data under the following lawful bases:
• Contractual obligation – to provide booked treatments
• Legal obligation – to meet medical, insurance, and record-keeping requirements
• Legitimate interest – clinic administration and client communication
• Explicit consent – for health data, clinical photography, and marketing (where applicable)
Clinical Photography (Including Laser Treatments)
For certain treatments, including laser hair removal, clinical photographs are required before treatment begins.
These photographs form part of your medical and treatment record and are taken for:
• safety assessment
• treatment planning
• monitoring skin changes
• legal and insurance protection
Clinical photographs are stored securely and are not used for marketing purposes without your explicit written consent.
If a client declines required clinical photography, we may be unable to proceed with treatment.
Photographs & Marketing
Before-and-after photographs may be taken during treatment.
These images will only be used for marketing, social media, or educational purposes with your explicit written consent. Consent can be withdrawn at any time.
How We Store & Protect Your Data
We take appropriate technical and organisational measures to protect your personal data, including:
• Secure digital systems
• Password-protected devices
• Restricted access to client information
Client data is accessed only by authorised personnel and is never sold or shared unnecessarily.
How Long We Keep Your Data
We retain personal and medical data only for as long as necessary to:
• provide services
• meet legal and insurance obligations
• comply with professional standards
Medical and treatment records are retained in line with industry guidance.
Sharing Your Information
We may share your information with:
• Payment providers (e.g. Klarna, Stripe)
• Insurance providers (if required)
• Regulatory or legal authorities (where legally required)
We never sell your personal data to third parties.
Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of data where legally permitted
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us directly.
Cookies & Website Data
Our website may use cookies and analytics tools to improve functionality and user experience.
You can manage or disable cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
info@sknandsmile.com 
07840 560 827